Contact Details for Jones Ballard Property Management Department
Office Hours: Monday to Friday 9.00am – 5.00pm
Office Phone: 08 9474 1533
Fax Number: 08 9474 1302
Your Property Managers email address: firstname.lastname@example.org
Maintenance Forms can be found on line here: https://jonesballard.info/maintenance
ALL MAINTENANCE REQUESTS MUST BE IN WRITING
The following situations are NOT classified as emergency repairs and MUST wait until the next working day to be reported to the office:
- Blocked toilet (when there is a second unblocked toilet on the premises)
- Stove/oven not working
- General repairs and maintenance
- Blocked pipes, shower, kitchen or laundry sinks
- Hot water system going hot & cold
- Trouble with reticulation
- Leaking/dripping taps
- Appearance of mice/rats/cockroaches/ants/other pests
- If your fence blows down
Lost Keys or Keys Locked Inside House
If it is during business hours you may contact your Property Manager to borrow the office keys (provided they are available), you must provide identification when collecting and they must be returned on the same day.
If it is outside of office hours you may contact a locksmith directly, however the tenant is responsible for payment of the account.
Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obliged to pay for any expenses incurred.